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Terms and Conditions

Acceptance of the agreement

ComplexCity ("The Company") is a cloud based property management software application. Access to the software is available using any Internet browser that supports our services. You can access the software by subscribing to the service via this website. If you do not agree with the terms and conditions below, do not use any of our services. You can accept the terms and conditions by checking the checkbox upon registration or by actually using our services. When you register, you agree to provide, true, accurate, up-to-date and complete user details as required by the relevant registration made available to you via this website.

Subscription and pricing

Unless in a trial period or other free offer period, you shall pay the selected subscription fee and other additional services, that have been selected on sign up and reflected on the Tax Invoice of the Company. You shall be liable in respect thereof regardless of the extent to which you have used the services provided us. The pricing plan may vary by region and details of the subscription fees are available on the pricing page. The subscription fees will be amended from time to time and we will make every effort to inform you of the pricing changes.


Payment will only be credited to your account once the amount is cleared into our bank account. If timely payment is not received, we may suspend access to your subscription until the payment has been made.

In the event that you fail to pay any the subscription fees and as a consequence thereof your license to use the services is revoked, and at a later stage you elect to reinstate your subscription, you shall be liable for payment of all outstanding invoices.

Payment security

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Company's bank account, the details of which will be provided on request.

Card transactions will be acquired for the Company via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details will be stored by the Company separately from card details which are entered by the client on DPO PayGate’s secure site. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Termination of services

You may terminate your subscription to our services with one month's notice through our subscription portal available within our application. 


Your subscription period is the period covered by the subscription fee that was paid or is payable (Monthly or Annually, depending on your selection). At the end of the billing period, the subscription terms automatically continue for a further period of the same duration previously selected. You can choose to terminate your subscription within the subscription portal and providing one month's notice. No refund is due if you terminate your subscription in accordance with these terms.

Data ownership and privacy

We respect your right to ownership of content created or stored by you. You own the content created or stored by you but you grant us permission to use, copy, distribute, store, transmit, reformat, analyse and back up all data that is submitted through our services, for the purpose of providing services to you.


Personal information you provide to us through our services is governed by our Privacy Policy. Your election to use our services indicates your acceptance of the terms of the Privacy Policy. You are responsible for maintaining confidentiality of your username, password and other sensitive information. You are responsible for all activities that occur in your user account and you agree to inform us immediately of any unauthorized use of your user account by email to support@complex-city.co.za. We are not responsible for any loss or damage to you or to any third party incurred as a result of any unauthorized access and/or use of your user account, or otherwise.

When you use our services, we may create anonymized statistical data from your data and usage of our services, including through aggregation. Once anonymized, we may use it for our own purposes, such as to provide and improve our services, to develop new services or product offerings, to identify trends, and for other uses we communicate to you.

Restrictions on use

In addition to all other terms and conditions of this Agreement, you shall not:

  • 1. transfer our services or otherwise make it available to any third party;
  • 2. allow licenses to be shared our used by more than one complex than be way of reassigning the user license to a new complex;
  • 3. except as permitted under applicable law, attempt to disassemble, reverse engineer or decompile our services;
  • 4. attempt to gain unauthorized access to our services or its related systems and network;
  • 5. use our services in any manner that could damage, disable, overburden, impair or harm any server, network, computer system, resource of the Company;
  • 6. use our services in any manner that interferes with or disrupts the integrity, security or performance of our services, its components and the data contained therein;
  • 7. create a false identity to mislead any person as to the identity or origin of any communication; 
  • 8. host, display, upload, modify, publish, transmit, store, update or share any information that belongs to another person or entity and to which you do not have any right, including personal or confidential information of any person or entity with respect to which you do not have consent or permission from such person or entity; 
  • 9. use our services for transmitting information that is false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; 
  • 10. violate any applicable local, state, national or international law;

Inactive user accounts policy

We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days. In the event of such termination, all data associated with such user account will be deleted. We will provide you prior notice of such termination and option to back-up your data. 

Limitation of liability

You indemnify us against losses, damages, fines and expenses (including attorney's fees and costs) arising out of use of our services. We have no liability arising from use of our services for any loss of revenue or profit, loss of anticipated savings, legal, tax or regulatory compliance issues, damage to reputation or loss of contract. For loss or corruption of data, our liability will be limited to taking reasonable steps to try and recover the data made available through backups. Our total aggregate liability to you in any circumstances is limited to the total amount you paid us for your subscription in the 3 months immediately preceding the date on which the claim giving rise to the liability arose.

Company Information and Country of domicile

This website is run by ComplexCity (Pty) Ltd based in South Africa and with the registration number, 2022 / 238553 / 07.

This website is governed by the laws of South Africa and the Company chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Sandton, Johannesburg, South Africa.

Email: support@complex-city.co.za